Refund and Cancellation Policy — Sirius LiDAR (subscription)

Version 1.0 — sold through Paddle on siriuslidar.com — 9 October 2026. English translation for reference; the Portuguese version prevails.

1. Cancelling is simple. Cancel whenever you want, with no penalty, through the “Manage subscription” link in the purchase e-mail and in every receipt (Paddle’s customer portal), or by e-mail to contato@siriuslidar.com. We send the cancellation confirmation by e-mail. Future charges stop from the moment you ask, regardless of any notice period in the reseller’s terms, and the program keeps working until the end of the period already paid. Any amount charged after your cancellation request is fully refunded.

2. Withdrawal: 7 days.

• First subscription (weekly, monthly or yearly): if you withdraw within 7 calendar days of purchase, we immediately refund 100% of the amount paid, updated, with no need to give a reason.
• Yearly renewal: the same 7-day period counts from the renewal charge.
• This is the period of the Brazilian Consumer Protection Code (CDC, art. 49).
• Misuse. The right of withdrawal exists so you can evaluate the purchase, and its regular use will never be penalized. In proven cases of fraud or abuse of rights (Brazilian Civil Code, art. 187), such as repeated purchases and withdrawals with the clear purpose of using the program without paying, Sirius may, with a reasoned notice to the buyer, stop offering the weekly plan to that person and offer only the monthly and yearly plans.

3. Weekly and monthly renewals. The 7-day right of withdrawal applies to the first purchase. Automatic weekly and monthly renewals continue the same contract and are not refundable once charged, unless the law of the consumer’s country guarantees a refund. You can cancel at any time, with no penalty, and will not be charged for the next period. We refund in full: (i) any charge made by mistake by us or the platform; (ii) a charge made after a cancellation request; (iii) a renewal cancelled within 48 hours of the charge, if the license has not been used in the new period; and (iv) any other case provided by law.

4. Technical problems. If the program does not work properly on a computer that meets the minimum requirements published on siriuslidar.com, and support does not solve the problem within 30 days, we refund the amounts paid for the affected period, without prejudice to the other rights under arts. 18 and 20 of the Brazilian Consumer Protection Code.

5. How to ask. You can request withdrawal or a refund: (a) by replying to the purchase receipt e-mail; or (b) by e-mail to contato@siriuslidar.com, with the order number or the purchase e-mail. We confirm receipt of your request immediately, by e-mail, and ask the payment platform for the refund without delay. We reply within 3 business days (5 days at most).

6. How the money is returned. The refund is made immediately by Paddle, the reseller that processed the purchase, to the same payment method used for the purchase. The amount is full and updated, as required by art. 49, sole paragraph, of the CDC. The time for the credit to appear depends on the bank or card issuer.

7. After the refund. The subscription ends and the license is deactivated.

8. Your rights. This policy extends, and does not limit, the rights under the Brazilian Consumer Protection Code and the laws of the buyer’s country. Nothing in this policy excludes legal rights or guarantees that cannot be waived by contract.

Sirius Soluções Geoespaciais Inova Simples (I.S.) — CNPJ 68.164.899/0001-11 — Avenida Doutor João Batista Soares de Queiroz Júnior, 120, apto. 93, Edifício Araruama, Jardim das Indústrias, São José dos Campos/SP, CEP 12240-000, Brazil — contato@siriuslidar.com